Customer Service Rep

About the role

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Responsibilities

• Addressing day to day customer needs and requests.
• Conduct should be professional with good communication skills.
• Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service issues.
• Assisting with customer billing issues.
• Ensuring vendor information is complete in the system.
• Maintains customer records by updating account information.
• Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Cross training as required.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Participate in the development of a safe and healthy workplace.
• Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management

Requirements

• Ability to use Warehouse Management Systems (WMS)
• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing and data entry skills and ability to