Customer Service Rep
About the role
At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.
Responsibilities
Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area.
- Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
- Coordinating schedules and dispatching installers
- Assist customers and sales personnel who call in to request service
- Ensuring accurate invoicing
- Reviewing completed jobs to analyze profitability
Requirements
Successful candidates will possess the following qualifications:
- One year of related experience minimum
- Prior experience in a field service operation helpful
- A commitment to quality
- Prior experience in an ISO-certified or similar quality program is a plus
- Good attention to detail
- Ability to juggle multiple projects without dropping the ball
- Good communication and customer service skills
Benefits
What We Offer At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
- Comprehensive medical, dental, and vision coverage, plus life and disability insurance
- A robust well-being program with an opportunity to receive an extra day off and more
- A strong retirement savings program with 401(k), company match, and profit sharing
- Paid holidays, vacation time, and personal/sick days each year