Customer Service Rep

About the role

The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction.

Responsibilities

• Administer general business office activities
• Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting
• Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations
• Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience
• Empower customers to maximize the use of our products through education and awareness

Requirements

• Minimum education with a 2 years degree or 3 years of relevant experience
• Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries
• Experience with cell phones, apps, and Bluetooth technology a plus

Qualifications

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

Skills

• Excellent communication and problem-solving skills
• Ability to handle multiple tasks and prioritize effectively
• Technical knowledge of hearing aids and related products
• Customer service orientation and empathy

Benefits

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

Pay

Depending on your work location, the target annual salary for this position can range from $22.50 to $25.25 per hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Schedule

Full-time position supporting customers during the 10:00 AM – 7:00 PM CST shift (some flexibility may be available based on business needs). Initial training is conducted five days per week onsite and typically lasts approximately 8 weeks. Upon successful completion of training, employees transition to a hybrid schedule, working onsite three days per week and remotely on Mondays and Fridays.