Customer Service Rep

About the role

We have an exciting opportunity for a Customer Service Representative with strong customer service skills in our Glendale Heights location. This role is integral to our team, focused on providing exceptional service to our customers daily. Professionalism, responsiveness, and follow-through are key to keeping our customers highly satisfied.

Responsibilities

• Serve as the key point of contact for customers, answering questions, providing delivery and tracking information, and resolving issues or complaints in a professional, positive, and responsive manner.
• Process orders, forms, applications, and requests.
• Handle accounts receivables and bill entry.
• Maintain customer databases.
• Diligently and professionally follow through on all customer requests.
• Resolve issues quickly by escalating to management as needed.
• Engage the sales team to help answer and resolve customer questions and concerns.
• Learn and understand our products and services, including their functions and operations, to provide the best possible customer service.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably within an office setting.
• Computer literacy, including fluency in Microsoft Word and Excel.
• Experience with QuickBooks is a plus.

Skills

• Proven ability to provide superior customer service over the telephone and electronically.
• Strong attention to detail and accuracy.
• Highly productive in a fast-paced, dynamic environment.
• Ability to build rapport, collaborate in a team environment, and work independently.
• Excellent written and verbal communication skills, including active listening.
• Strong problem-solving and organizational skills, with the ability to plan, prioritize, and follow through.
• Highly self-motivated, resourceful, analytical, and detail-oriented.
• Ability to manage up and seek assistance when appropriate.