Customer Service Rep
About the role
Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.
Benefits
- Medical, Rx, Dental, Disability, Life Insurance
- Flexible Spending Accounts
- Retirement Savings Plan
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Job Summary
The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries, effectively resolving issues, and fostering a positive customer experience at every interaction.
Responsibilities
- Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
- Manage customer accounts and handle communications via phone and email
- Adapt and provide support for additional accounts as needed
- Prepare quotations and follow up with customers
- Enter purchase order requisitions
- Report and resolve customer complaints
- Maintain organized files
- Collaborate effectively in a team environment
- Perform other assigned duties as needed
Requirements
- Minimum of 2 years of customer service experience
- Exposure to inventory and planning processes
- Travel: less than 10%
Preferred Qualifications
- Experience in extrusion or manufacturing customer service
- Familiarity with Oracle P.O. management
- Strong computer skills, including proficiency in Microsoft Office and Excel
- Working knowledge of AS400
- Excellent customer service and communication skills, both verbal and written
- Proficient in handling customer interactions via telephone and email
- Highly organized, self-starter, and detail-oriented
- Adaptable to change and able to thrive in a dynamic environment
- Strong math skills