Customer Service Rep

About the role

Labatt Food Service is seeking a Customer Service Representative for our San Antonio office. This role involves utilizing problem-solving skills to resolve user requests and handle other administrative tasks.

Responsibilities

• Respond to and resolve customer requests concerning order processing, deliveries, product inquiries, and other requests via phone and email.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Requirements

• Effective communication skills to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers.
• Demonstrate empathy toward customer concerns with a sense of urgency to resolve them.
• Ability to take on other responsibilities as needed.
• Bilingual (English & Spanish) strongly preferred.