Customer Service Rep

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in-demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials—and creates lasting value for its colleagues, customers, and other stakeholders.

About the role

As a Customer Service Representative, you will interact with customers via telephone, email, online chat, or in person to provide intermediate-level support and complex information on products or services.

Responsibilities

• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicate pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contact customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collect and enter orders for new or additional products or services.
• Support inside and outside sales.
• Update and maintain files, including data entry.
• Field first-level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward to the assigned specialist or other appropriate colleagues.
• Work cross-functionally with other departments.
• Build relationships.
• Perform other duties as assigned.

Requirements

• High school diploma.
• 2-4 years of relevant experience.

Skills

• Demonstrated verbal and written communication skills.
• Solid knowledge of products.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (e.g., copiers, fax machines, calculators).
• Strong organization and data entry skills.
• Good attention to detail.
• Self-starter who can work with minimal supervision.

Benefits

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Pay

The pay range for this position is $24.18 - $41.20 annually. Typically, a competitive wage for new hires falls between $25.00 and $30.00 annually. Offers may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.