Customer Service Rep

Job Summary

Research questions regarding order status, lead times, pricing.

Interpret specifications and complete accurate estimates/quotes in a timely manner.

Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor.

Assist customers in filling their loads to maximize freight.

Provide information for Parts and Accessory Sales and Operator/Installation Manuals.

Represent the company in a professional and courteous manner at all times.

Communicate ideas and concerns related to Rugby and the sales department in a timely manner.

Look for opportunities to positively affect gross margin & implementing them when appropriate.

Other duties as assigned that will impact the department and Rugby Mfg.

Tools Used

• Computer
• MS Office software and related business system software
• Printers
• Copier
• Calculator
• Telephone

Environment

Office environment, occasional production floor to familiarize with products.

Job Requirements

• High school or some college courses in a field related to business or equivalent experience.
• Previous customer service experience preferred.
• Ability to deal effectively and professionally by phone with customers promoting a positive company image.
• Strong communication/presentation skills.
• Exceptional interpersonal skills.
• Proficiency in computer applications (Microsoft Office).
• Strong technical reasoning and independent decision-making skills.
• Preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required.
• Detail oriented, highly organized, and able to remain focused in all environments.
• Able to attend and participate in required company meetings.
• Must be a team player that maintains high integrity.

About Us

Rugby a Subsidiary of Federal Signal Corporation is located in Rugby, North Dakota. Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 701-350-3298. All other applications must be submitted online.