Customer Service Rep

About the role

FBS Appliance is looking to hire a Customer Service Representative. The primary goal is to provide support to the Sales Team and work hand in hand with builders.

Responsibilities

• Support the Sales Team throughout the process
• Maintain a high level of professionalism and manage incoming calls and inquiries from customers, clients, and the FBS sales team
• Place or cancel orders, refunds, or exchanges, take payment information
• Cook up delivery and/or installation of appliances and communicate with installers
• Aid customers with problems as needed, as well as assist the outside salesforce
• Maintain accurate install dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed

Requirements

• Detail-oriented and organized
• Strong communication, multi-tasking, and time management skills
• Thrives in a fast-paced environment and can self-prioritize based upon deadlines
• Teachable, willing to learn and adapt to the FBS way
• Proficient with Microsoft Office, Excel, Outlook, Adobe
• At least 5 years of verifiable work experience in delivery scheduling or a customer service role

Qualifications

• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Teachable, willing to learn and adapt to the FBS way
• Proficient with Microsoft Office, Excel, Outlook, Adobe

Skills

• Highly detail-oriented and organized
• Strong communication, multi-tasking, and time management skills
• Proficient with Microsoft Office, Excel, Outlook, Adobe

Pay

$20.00 to $22.00 an hour

Schedule

At-will employment