Customer Service Rep

Job Duties

• Take customer orders in a positive manner, answering any questions they might have
• Use suggestive selling techniques with every call
• Answer the phone on the first ring and avoid putting customers on hold
• Complete the order in a timely manner making sure the order is neat and accurate
• Keep the phone and customer area clean at all times
• Repeat every order back to the customer and make them aware of the approximate time of delivery
• Say thank you to every customer, and tell the time of the order
• Handle all carry-out customers with the same customer service
• Assist in making pizzas whenever possible
• Keep the makeline and soda coolers stocked and supplies available to help complete production
• Take payments from carry-out customers if requested to do so by the manager in charge
• Maintain the image standards set forth by the company
• Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store
• May be asked to assist in folding boxes, and box topping boxes

Equipment, Tools, and Materials

• Food preparation equipment
• Cleaning equipment and supplies
• Boxes and phones

Work Environment

Indoors - heat from cooking

Physical Requirements

• Lifting: Occasional. Most under 5 lbs., occasionally up to 35 lbs. Height: floor to counter
• Carrying: Occasional. Most under 5 lbs., occasionally up to 35 lbs.
• Sitting: Occasional (if on break)
• Standing: Constant. Surface: tile
• Walking: Frequent. Surface: tile. Distance: within store
• Reaching: Occasional. Level: floor to 6 or 7 feet
• Twisting: Occasional (may twist at waist or turn entire body)
• Bending: Occasional (may bend at waist or turn entire body)
• Squatting: Occasional (may squat or bend to reach floor)
• Climbing: None
• Pushing/pulling: Occasional (mop bucket and dough trays on dollies)
• Foot controls: None
• Driving: None
• Modifications possible: May be requested to assist in lifting or carrying any heavy items