Customer Service Rep

Job Responsibilities

As a Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Cooking the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing duties
• Aid in solving operational logistics to ensure a smooth customer journey

Job Requirements

• High school diploma or GED
• 1-3 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Construction Knowledge a plus
• Sales and/or Marketing – a basic understanding
• Customer-facing experience, a plus

Benefits

• Competitive pay ranging from $18-$21/ hour
• Performance bonuses
• Flexible scheduling
• Training and Development
• Advancement and growth opportunities
• Regular pay reviews

About the Role

We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Service Representative to ensure efficient and smooth daily operations.

Qualifications

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

What We Offer

• Flexible scheduling
• Training and Development
• Advancement and growth opportunities
• Regular pay reviews

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.