Customer Service Rep

Job Description Customer Service Representative Join a growing e-commerce business known for delivering a polished, personal customer experience. This is an exciting opportunity for a service-minded professional who enjoys connecting with customers, solving problems, and creating exceptional outcomes. As a Customer Service Representative, you will be part of a collaborative team supporting customers across email, chat, and phone. You will help customers with orders, shipping, returns, exchanges, and product questions while providing the elevated, concierge-level service that builds long-term loyalty. What You Will Do Deliver thoughtful, high-touch customer support through email, chat, and phone. Assist customers with orders, products, shipping, returns, exchanges, refunds, and account needs. Recommend exchanges and alternative solutions that create a positive customer experience. Manage customer interactions accurately using Shopify, Gorgias, Apparel Magic, and related tools. Partner with internal teams to resolve order, inventory, fulfillment, and product concerns. Maintain a polished, empathetic, solutions-focused communication style. Help uphold a premium service standard for a discerning customer base. What You Bring 3+ years of customer service experience in a consumer-facing environment. Background in fashion, luxury retail, premium consumer goods, or a comparable brand environment. Experience with Shopify and customer service platforms such as Gorgias. Experience with Apparel Magic or a similar e-commerce or retail ERP system. Confidence managing customer requests across email, chat, and phone. Strong written and verbal communication skills. Excellent judgment, organization, and attention to detail. Ability to work onsite five days per week in Los Angeles.