Customer Service Rep(9370) - 901 s 1st st

About the role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're seeking a full-time position, part-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your lifestyle. You'll have time for school, socializing, or other pursuits while making, baking, or delivering pizzas during peak hours. With our rapid growth, there are plenty of opportunities for advancement if you're interested in moving up to management or beyond.

Advancement

Many team members start as delivery drivers and grow into successful Domino's franchise owners. Our stores provide a world of opportunity, from customer service roles to management, corporate operations, or franchise ownership.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We strive to create an environment where differences enable every team member to reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product and receive/process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Training and orientation provided on the job.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid, precise movements (e.g., entering orders via keyboard/touch screen).

Work Conditions

• Exposure to:
  • Varying/adverse weather conditions when performing outside tasks (e.g., removing trash).
  • In-store temperatures ranging from 36°F in coolers to 90°F+ in work areas, with sudden temperature changes.
  • Fumes from food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
  • Hot surfaces/tools (ovens up to 500°F or higher) and sharp edges/moving mechanical parts.
• Sensory Requirements:
  • Talking/hearing on the phone and in person.
  • Near/mid-range vision for most tasks, depth perception, and ability to differentiate hot/cold surfaces.
• Temperaments:
  • Direct activities, perform repetitive tasks, work alone or with others under stress.
  • Meet strict quality control standards, deal with people, analyze/compile data, and make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed standing; walking surfaces include ceramic tile/linoleum.
• Walking: Short distances/durations.
• Sitting: Paperwork completed at a desk/table.
• Lifting:
  • Unload bulk deliveries (cases up to 50 lbs, dimensions up to 3' x 1.5') using a hand truck.
  • Stack cases onto shelves up to 72" high.
• Carrying:
  • Large cans (3 lbs, 7 oz) from workstation to storage.
  • Pizza sauce (30 lbs) from storage to front of store.
  • Pizza dough trays (12 lbs each, 3 at a time over short distances).
• Pushing/Pulling: Trays on dollies (24"-30" stack, up to 7.5 lbs of force).
• Climbing: Infrequent use of stairs/ladder for tasks like changing prices or cleaning.
• Stooping/Bending:
  • Forward bending at pizza assembly station (30-45 seconds at a time, repeated continuously).
  • Bending at front counter and when stocking ingredients.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like:
  • Turning oven controls on/off (up to 72").
  • Scooping cornmeal, washing dishes, or answering phones.
  • Obtaining topping ingredients or cleaning work surfaces.
• Hand Tasks:
  • Eye-hand coordination essential; continuous use of hands for tasks like:
  • Shaping pizza dough (frequent/forceful use of forearms/wrists).
  • Manipulating pizza peel, rolling cutter, and assembling cardboard boxes (frequent pinching).
  • Grasping cans, phones, pizza cutters, peels, and boxes.
• Tools/Equipment: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.