Customer Service Rep(5178) Palm Springs

About the role

Join Domino's Pizza as a Customer Service Representative (CSR) and enjoy a fun, fast-paced environment where teamwork and personality shine. Whether you're looking for part-time work, a second job for extra cash, or the start of a long-term career, Domino's offers flexibility and opportunity. Our stores thrive on individuality, and we value the unique talents each team member brings.

Many of our team members begin as CSRs and grow into successful franchise owners. From customer service to management, our stores provide a world of opportunity, backed by comprehensive training and support to help you succeed.

Responsibilities

• Demonstrate a friendly, positive attitude and provide excellent customer service
• Take orders over the phone and in person
• Handle customer concerns professionally
• Manage cash transactions and provide accurate change
• Upsell menu items to enhance customer orders
• Prepare Domino’s high-quality pizzas following food and portion control standards
• Maintain hygiene and food safety protocols
• Perform general cleaning duties, including equipment and facility maintenance
• Operate store equipment and stock ingredients from delivery areas
• Receive and process telephone orders efficiently
• Take inventory and complete associated paperwork
• Communicate clearly with customers and co-workers, both verbally and in writing

Skills & Essential Functions

• Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator)
• Proficiency in making correct monetary change
• Strong verbal, writing, and telephone skills for order processing
• Motor coordination for rapid and precise movements (e.g., entering orders via keyboard or touch screen)
• Depth perception and ability to differentiate between hot and cold surfaces
• Ability to direct activities, perform repetitive tasks, work under stress, and meet quality control standards
• Capacity to analyze and compile data, make judgments, and decisions

Work Conditions

• Varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash)
• In-store temperatures ranging from 36°F in coolers to 90°F or above in work areas
• Sudden temperature changes when moving between indoor and outdoor environments
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler)
• Hot surfaces and tools (ovens up to 500°F or higher) and sharp edges/moving mechanical parts
• Frequent near and mid-range vision tasks, along with continuous talking and hearing (e.g., phone orders)

Physical Requirements

• Standing: Most tasks are performed from a standing position
• Walking: Short distances for brief durations
• Lifting: Unloading bulk deliveries (cases up to 50 lbs, dimensions up to 3' x 1.5') and stacking onto shelves up to 72" high
• Carrying:
  • Large cans (3 lbs, 7 oz) from workstation to storage shelves
  • Pizza sauce (30 lbs) from storage to the front of the store
  • Trays of pizza dough (12 lbs per tray, carried three at a time over short distances)
• Pushing: Moving trays on dollies (stacks of 24–30 trays requiring up to 7.5 lbs of force)
• Climbing: Infrequent use of stairs or ladders for tasks like changing signs or maintenance
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients, front counter tasks) for 30–45 seconds at a time, repeated continuously
• Crouching/Squatting: Occasionally to stock shelves or clean low areas
• Reaching: Continuous reaching (up, down, and forward) for tasks like shaping pizza dough, which requires frequent and forceful use of forearms and wrists