Customer Service Rep. (3-month Temp Help)
Main Objective
Support customer account specialists and customers through order management, supply chain coordination, and conflict resolution.
Key Responsibilities
- Run daily reports (backorders, delays, lead times), update systems (SAP, Salesforce), notify customers of delays, and process RMAs.
- Enter/maintain orders in SAP/Salesforce, process EDI orders, manage document systems (OEDM), and coordinate truckload scheduling with traffic.
- Keep customer database records updated and handle conflict resolution/returns within policy.
Core Qualifications
- Experience/Education: HS diploma/GED or higher AND 2+ years of customer service experience. (Building products/retail exposure preferred).
- Technical: Microsoft Office (at least intermediate Excel required), with SAP and Salesforce experience strongly preferred.
Key Skills
- Communication
- Multitasking
- Conflict resolution
- Relationship management
- Strong organizational skills
Availability
8:00 AM – 5:00 PM (Requires home internet/phone setup for remote work during emergencies/inclement weather).
About Kelly
Supports employees through a variety of benefits, perks, and work-related resources including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees are entitled to earn paid sick leave under the applicable state or local plan.
Pay
$24-$26 (according to experience)
Schedule
100% on-site, Mon to Fri / 8 am to 5 pm
Benefits
Includes a variety of benefits and perks such as a retirement savings plan, service bonus and holiday pay plans, a transit spending account, and paid sick leave. Learn more about benefits and perks.
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Company Information
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly participates in E-Verify and may use AI-powered tools during the recruitment and hiring process.