Customer Service Rep(09266) - 204 E Princeton Dr

About the Role

We are searching for qualified customer service representatives with personality and people skills. This role offers flexible schedules that work with your lifestyle, whether you need part-time or full-time hours. It's ideal for students, those looking for extra cash, or anyone who wants a job that fits around other commitments. Many team members start as delivery drivers and advance to management or even franchise ownership.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling pizzas.
• Receive and process telephone orders both over the phone and in person.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions, including making correct change.
• Use a computer keyboard or touch screen to enter orders.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for interacting with customers and co-workers.
• Basic math skills for handling transactions and making change.
• Motor coordination for rapid and precise movements, such as using a pizza peel or entering orders.

Skills

• Verbal, writing, and telephone skills for order processing.
• Ability to perform repetitive tasks and work under stress.
• Analytical skills for compiling data and making decisions.
• Ability to work alone or as part of a team.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks.
• In-store temperatures range from 36°F in the cooler to 90°F or above in some work areas.
• Sudden temperature changes in work areas and while outside.
• Exposure to fumes from food odors, cornmeal dust, and cramped quarters.
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Sensory Requirements

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception for tasks like handling pizza peels.
• Ability to differentiate between hot and cold surfaces.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: Short distances for short durations on ceramic tile or linoleum surfaces.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Deliveries include cases weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high.
• Carrying: Items such as 3-pound cans, 30-pound pizza sauce, and trays of pizza dough (12 pounds per tray).
• Pushing/Pulling: Moving trays on dollies, requiring up to 7.5 pounds of force.
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices or performing maintenance.
• Stooping/Bending: Forward bending at the waist, especially at the pizza assembly station, front counter, and while stocking ingredients.
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning low areas.
• Reaching: Continuous reaching in all directions, including above 72" for tasks like adjusting oven controls or changing signs.
• Hand Tasks: Frequent and forceful use of hands, forearms, and wrists for tasks like shaping dough, using a pizza peel, and assembling boxes.

Machines, Tools, and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.