Customer Service Rep(08034)

Responsibilities

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Clean equipment and facility daily
• Deliver product by car and then to door of customer
• Deliver flyers and door hangers

Requirements

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Ability to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touchscreen
• Valid driver's license with safe driving record meeting company standards
• Access to insured vehicle which can be used for delivery

Work Conditions

Exposure to:

• In-store temperatures ranging from 36°F in the cooler to 90°F and above in some work areas
• Sudden temperature changes in work area and while outside
• Fumes from food odors
• Cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces from oven/tools up to 500°F or higher
• Sharp edges and moving mechanical parts

Sensory requirements:

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

Temperaments required:

• Ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work under stress
• Meet strict quality standards
• Deal with people
• Analyze and compile data
• Make judgments and decisions

Physical Demands

• Standing for most tasks on ceramic tile or linoleum surfaces; work surfaces between 36" and 48" high
• Walking short distances for short durations, including between store and delivery vehicle
• Sitting for paperwork at a desk or table
• Lifting up to 50 pounds (e.g., cases of ingredients and supplies from floor to shelves up to 72" high)
• Carrying up to 30 pounds (e.g., pizza sauce, trays of pizza dough, pizzas, and beverages)
• Pushing/pulling trays on dollies (force up to 7.5 pounds for stacks 24"-30" high)
• Climbing stairs or ladders for tasks such as changing prices, washing walls, or performing maintenance; may require navigating five or more flights of stairs during deliveries
• Stooping/bending at the waist for 30-45 seconds repeatedly (e.g., at pizza assembly station, front counter, or while stocking ingredients)
• Crouching/squatting occasionally to stock shelves and clean low areas
• Reaching continuously in all directions (up, down, forward) for tasks such as turning oven controls, changing prices, lifting objects, scooping ingredients, cleaning, or answering phones

Tools and Equipment

• Pencils/pens
• Computers
• Telephones and TDD equipment
• Calculators
• Pizza cutter and pizza peel

Training

Orientation and training provided on the job.