Customer Service Rep (06892) - 6920 Delta Dr

About the role

We're looking for customer service representatives with personality and people skills to join our team. Whether you're seeking a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those with other commitments, or anyone needing extra cash. Enjoy shifts that fit around your schedule, with plenty of time left for school, friends, or other activities.

Domino's is growing rapidly, creating opportunities for advancement. Many team members start as delivery drivers and grow into management roles or even franchise ownership. If you're looking for a job that could turn into a long-term career—or just a fun, fast-paced environment—we have the perfect role for you.

Advancement

From customer service representative to management, General Manager, Corporate Operations, or Franchisee, our stores offer a world of opportunity. Many of our team members began as delivery drivers and are now successful Domino's franchise owners.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We strive to create an environment where all team members, because of their differences, can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling orders.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions, including making correct change.
• Use a computer keyboard or touch screen to enter orders.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills to process orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, and division) for handling transactions and inventory.
• Motor coordination for rapid and precise movements, such as handling pizza dough, using a pizza peel, and assembling boxes.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F or above in some work areas, with sudden temperature changes.
• Exposure to fumes from food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.
• Tasks require near and mid-range vision, depth perception, and the ability to differentiate between hot and cold surfaces.
• Ability to work under stress, meet quality control standards, and handle repetitive tasks.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for brief durations.
• Sitting: Paperwork is completed at a desk or table in an office area.
• Lifting: Deliveries include cases of ingredients and supplies weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high.
• Carrying: Items such as 3-pound cans, 30-pound pizza sauce buckets, and trays of pizza dough (12 pounds per tray) over short distances.
• Pushing/Pulling: Moving trays on dollies, requiring up to 7.5 pounds of force.
• Climbing: Infrequent use of stairs or ladders for tasks like changing signs or performing maintenance.
• Stooping/Bending: Forward bending at the waist is required at the pizza assembly station and when stocking ingredients. Duration can be 30-45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning low areas.
• Reaching: Continuous reaching in all directions (up, down, forward) for tasks like turning oven controls, stocking shelves, scooping ingredients, or answering phones.
• Hand Tasks: Frequent and forceful use of hands, forearms, and wrists for shaping dough, using a pizza peel, cutting pizza, and assembling boxes. Requires strong eye-hand coordination and the ability to grasp various tools and items.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.