Customer Service Rep(04477) - 30182 SUSSEX HWY., UNIT 3

About the role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're seeking a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your lifestyle. You'll have time for school, socializing, or other pursuits while making, baking, or delivering pizzas during peak hours. As we continue to grow, there are numerous opportunities for advancement within the company.

Advancement

Many team members start as delivery drivers and advance to become successful Domino's franchise owners. Career paths include progression from customer service representative to management, General Manager, Manager of Corporate Operations, or Franchisee. Our stores provide a world of opportunity for growth.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents of all individuals. We strive to create an environment where differences empower every team member to reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling pizzas.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions and make correct change.
• Enter orders using a computer keyboard or touch screen.
• Perform physical tasks such as lifting, carrying, pushing, and climbing as required.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills for processing orders over the phone and in person.
• Basic math skills to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Motor coordination for rapid and precise movements, including eye-hand coordination.
• Ability to work in varying and sometimes adverse weather conditions when performing outside tasks.
• Capability to work in temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas.
• Tolerance for exposure to fumes from food odors, cornmeal dust, and cramped quarters.
• Ability to handle hot surfaces and tools, including ovens up to 500 degrees or higher.
• Must be able to direct activities, perform repetitive tasks, work alone or with others, handle stress, and meet quality control standards.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces.
• Walking: Short distances for brief durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unload bulk product deliveries (up to 50 pounds) using a hand truck; lift cases from the floor to shelves up to 72 inches high.
• Carrying: Carry large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, three at a time).
• Pushing/Pulling: Move trays on dollies requiring up to 7.5 pounds of force.
• Climbing: Navigate stairs or use a ladder for tasks like changing prices, washing walls, or performing maintenance.
• Stooping/Bending: Forward bending at the waist is required at the pizza assembly station and front counter; repeated continuously during the day.
• Crouching/Squatting: Occasionally required for stocking shelves and cleaning low areas.
• Reaching: Continuous reaching up, down, and forward for tasks such as turning oven controls, stocking ingredients, and answering phones.
• Hand Tasks: Frequent and forceful use of hands, forearms, and wrists for shaping dough, using a pizza peel, cutting pizza, and assembling boxes. Must be able to grasp various objects like cans, phones, and pizza cutters.

Skills

• Verbal, writing, and telephone skills for order processing.
• Eye-hand coordination for tasks like using a pizza peel and entering orders.
• Ability to use tools and equipment such as pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.
• Ability to differentiate between hot and cold surfaces.
• Depth perception for various in-store tasks.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks.
• In-store temperatures range from 36°F in the cooler to 90°F or above in some work areas, with sudden temperature changes.
• Exposure to fumes from food odors and cornmeal dust.
• Cramped quarters, including the walk-in cooler.
• Hot surfaces and tools, with oven temperatures up to 500°F or higher.
• Sharp edges and moving mechanical parts.