Customer Service Rep (01776)

About the role

Join our team as a Customer Service Representative at Domino's, where you'll be the friendly face and voice of our company. You'll turn customer concerns into positive experiences, handle orders, and collaborate across departments to ensure customer satisfaction.

Responsibilities

• Handle customer inquiries and provide information quickly and accurately.
• Resolve complaints with effective problem-solving skills to ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently.
• Coordinate between departments to address customer needs.
• Maintain in-depth knowledge of our products to assist customers effectively.
• Document customer interactions in our CRM system.
• Identify and escalate complex issues to management when necessary.
• Participate in team meetings and training sessions to improve skills.
• Contribute ideas to enhance customer service processes.
• Meet performance goals and uphold quality standards.

Requirements

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills to engage with diverse customers.
• Problem-solving abilities to address customer concerns proactively.
• Proficiency with computer systems and CRM software.
• Ability to multitask effectively in a fast-paced environment.
• Basic math skills for handling transactions.
• Ability to remain calm and resolve conflicts professionally.
• Keen attention to detail.
• Team player with the ability to work independently.
• Flexibility to adapt to changing priorities.
• High school diploma or equivalent.

Qualifications

• Previous customer service experience is a plus, but we welcome candidates with strong potential.