Customer Service Rep(01768)

Responsibilities

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Clean equipment and facility daily

Training

Orientation and training provided on the job.

Requirements

• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touchscreen

Work Conditions

Exposure to:

• In-store temperatures range from 36 degrees in the cooler to 90 degrees and above in some work areas
• Sudden changes in work area and while outside
• Fumes from food odors
• Cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces from oven/tools up to 500 degrees or higher
• Sharp edges and moving mechanical parts

Sensing:

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

Temperaments:

• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work under stress
• Meet strict quality standards
• Deal with people
• Analyze and compile data
• Make judgments and decisions

Physical Demands:

• Standing, walking, sitting
• Lifting up to 50 pounds
• Carrying up to 30 pounds
• Pushing/pulling trays on dollies
• Climbing
• Stopping/bending at the waist for 30-45 seconds repeatedly
• Crouching/squatting
• Reaching up/down/forward
• Performing hand tasks using hand-eye coordination
• Utilize various tools, equipment, and work aids