Customer Service Quality Analyst
GoHiya is seeking a Customer Service Quality Analyst for hands-on work centered on decision-ready analysis and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. In practice, the role is customer service quality analytical review within contact center operations, with decisions grounded in current records rather than memory or guesswork.
About the Role
The practical outcome is dependable decision-ready analysis: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, that result is measured through customer service quality analytical review within contact center operations.
Responsibilities
- Review the Customer Service Quality Analyst workflow at GoHiya by helping the team document calculations and assumptions.
- Maintain the Customer Service Quality Analyst workflow at GoHiya by helping the team translate findings into practical next actions.
- Track the Customer Service Quality Analyst workflow at GoHiya by helping the team validate source data before analysis.
- Own the Customer Service Quality Analyst workflow at GoHiya by helping the team build reports around clearly defined metrics.
- Coordinate the Customer Service Quality Analyst workflow at GoHiya by helping the team investigate anomalies instead of masking them.
Success Profile
- Use Customer Service Quality Analyst Workflow and Reporting confidently when carrying out customer service quality analytical review within contact center operations.
- Apply Customer Service Quality Analytical Review without losing track of exceptions, owners, or deadlines.
- Document research decisions clearly enough that another teammate can follow the reasoning.
- Use sound judgment around stakeholder communication, especially when escalation is required instead of assumption.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $44,000–$66,000 per year.