Customer Service Professoinal

Responsibilities

• Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed
• Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up
• Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions
• Aid customers and channel partners with user account setup, login support, and general system access requests
• Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service

Qualifications

• Previous customer service experience required (2+ years at least)
• Strong data entry and computer skills
• Able to remain calm, professional, and solution-oriented when assisting frustrated customers
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Able to multitask in a fast-paced environment
• CRM experience preferred (Salesforce is a plus)
• Microsoft Outlook and Excel experience helpful
• Experience working with shared drives and multiple systems
• Call center or phone system experience is a plus (RingCentral/RingCX)
• Bilingual Spanish is a plus, but not required

Pay

Salary: $$47,840.00 to $$54,080.00

Schedule

Monday-Friday, 8-hour shifts
Rotating schedule between 7:00 AM and 5:00 PM to support customer coverage
Schedule provided several weeks in advance
Occasional overtime available as business needs arise- NOT mandated