Customer Service Professional

Job Responsibilities

• Operate and optimize pre-defined tools, applications, databases, and data management systems; create reports and communicate results to internal and external stakeholders, including management, customers, and support teams.
• Provide support for pre- and post-shipment inquiries, warranty issues, and other customer-related requests.
• Afford assistance in resolving customer problems by applying problem-solving skills to address most situations.
• Cross-coordinate with other Customer Service Representatives and cross-functional departments to identify and implement appropriate solutions.
• Offer quick, detailed, and effective responses to customer inquiries, escalating queries and concerns as necessary.
• Support additional projects and initiatives as directed by the Customer Service Team Lead, Supervisor, or Manager.

Qualifications

• Basic Qualifications: 1+ years of customer service, customer support, inside sales support, order management, or related experience.
• Experience communicating with customers via phone, email, or written correspondence and adapting communication and support approaches to meet diverse customer needs.
• Experience analyzing customer issues and providing effective solutions.
• Experience managing multiple customer requests, priorities, and deadlines in a fast-paced environment.
• Experience using computer systems, databases, or business applications to perform daily job responsibilities and ability to answer a high volume of calls and/or emails daily.

• Preferred Qualifications: High School Diploma or GED equivalent, Experience using SAP or similar ERP system, Semi-technical knowledge of Busway & Lighting Panels products, Proficient with Excel and other databases/data systems.