Customer Service PIC

Role Description

Customer Service PICs oversee team members, coordinate activities, and uphold standards for the Front-End department. This role includes ensuring high levels of productivity and customer service, and supervising front-end members.

Required Skills/Abilities

• Greets customers, answers questions, thanks customers, and provides prompt and courteous service.
• Determines correct number of registers needed to accommodate customers and maintain productivity.
• Captures and coordinates team member breaks, lunches, and side tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags, and corrects problems to enable smooth flow of customers through the lines.
• Observes employee performance and paperwork to ensure proper department procedures are followed.
• Provides training, encouragement, advice, and feedback to cashiers.
• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.
• Assures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operates manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Performs other functions as necessary or assigned.

Experience/Education

• A High School Diploma or GED is preferred.
• Supervisory Experience is Preferred.
• Customer service, math, and computer skills are preferred.
• Must be 21+ Years Old.

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with a commitment to providing quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic Raises of $1.00/hr every 1,040 hours worked
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Pay Range: Starting at $19.00/hr (DOE)

Schedule

Full-time
Evening, Weekends and Holidays are required.

Office Location and Travel

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment

• Work is performed in a store setting with ability to speak and receive phone communications often.
• Work requires computer usage with strength, dexterity, coordination, and visual acuity to use keyboard and video display terminal and other office equipment.
• Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest, and occasional lifting of up to 20 pounds above shoulders.