Customer Service Pharmacy Technician

About the role

PharMerica is hiring a Licensed Pharmacy Customer Service Technician in New Port Richey, FL.

Responsibilities

• Coordinate communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
• Answer and submit inquiries regarding patient information and medication therapies.
• Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests.
• Absorb requests for facility and physician office communications.
• Obtain patient information for our database by calling patient care representatives and physician offices.
• Utilize judgement in knowing when to escalate issues to the management level.
• Utilize various programs such as Outlook, Excel and Microsoft Word.
• Complete assigned projects upon request in a timely manner.
• Perform other tasks as assigned.

Qualifications

• A high school diploma or equivalent is required.
• One year of previous experience with direct client communication - customer service.
• Prior healthcare/pharmacy experience preferred.
• Strong computer and data entry skills.
• Good oral communication skills, attention to detail, and problem solving skills.
• Pharmacy Technician Certification preferred.

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.

Benefits and perks for you!

• Medical, Dental, Vision insurance.
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare).
• Tuition discounts & reimbursement.
• 401(k).
• Company Paid Time Off.
• Shift Differential.
• DailyPay.
• Pet Insurance.
• Employee wellness and discount programs.

Skills

High school diploma or equivalent is required. One year of previous experience with direct client communication - customer service. Prior healthcare/pharmacy experience preferred. Strong computer and data entry skills. Good oral communication skills, attention to detail, and problem solving skills. Pharmacy Technician Certification preferred.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is Monday - Friday 9:00am to 6:00pm.

Benefits

Details about benefits are not specified in the job posting.

Location

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.