Customer Service/ Person in Charge

Position Overview

We are hiring a Customer Service Team Member / Person-in-Charge (PIC). This role is perfect for someone who enjoys a mix of leadership, hands-on work, and customer interaction. In this position, you will:

• Be the primary point of contact on the sales floor during your shift
• Assist staff and customers with questions or concerns
• Assign tasks, monitor breaks, and help manage staffing challenges
• Open or close the store, including safe and register counts
• Maintain safety and operational standards while communicating with management

What You'll Do

You will also provide excellent customer service, help customers find products, process purchases, and keep shelves stocked and organized. This position reports to the Store Manager.

• Deliver friendly, professional, and efficient customer service
• Aid customers in locating products and answering questions
• Process purchases accurately and handle cash responsibly
• Stock shelves, rotate and label products correctly
• Maintain a clean, organized, and safe store environment
• Follow all company policies, procedures, and return protocols
• Perform additional duties to support smooth store operations

Physical Requirements

Lift up to 20 lbs frequently and 50 lbs occasionally
Stand, walk, twist, squat, kneel, or climb as needed
Occasionally work in coolers or freezers

Desired Skills & Qualities

• A positive attitude with strong professionalism
• Friendly, enthusiastic customer interactions
• Excellent communication skills
• Open to feedback and learning
• Flexibility to work nights, weekends, and holidays

Benefits & Perks

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Employee discounts (store and Blossom Bar)
• Flexible scheduling
• Holiday pay (time-and-a-half for eligible holiday shifts)
• Employee co-op and incentive programs

What We Offer

• Be part of a family-owned business with deep roots in Louisville's health and wellness community
• Grow your career in a collaborative, positive, and supportive environment
• Participate in fun staff events
• Make a real difference every day-this isn't just a job, it's a community

Equal Opportunity Employer

Rainbow Blossom Natural Food Markets & Wellness Center is an Equal Opportunity Employer. We welcome all applicants regardless of race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other legally protected status.

Schedule

Must have open availability, willingness to work nights and weekends, up to 40 hours per week.

Salary

$15.00 - $16.50 per hour