Customer Service - Patient Registration

About the role

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform encompassing analytics, AI, intelligent automation, and workflow orchestration. As a Patient Access Representative at LifePoint Wilson Medical Center, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This frontline healthcare customer service role directly impacts patient experience, hospital operations, and revenue cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process while working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Benefits

• Gain experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• Work in a team environment focused on innovation, collaboration, and patient experience.
• Perform meaningful work supporting patients during urgent and emotional moments.
• Make a real difference: be a calm, helpful presence for patients during stressful times.
• Learn healthcare from the ground up: from insurance basics to hospital workflows, building knowledge for long‑term career growth.
• Fast‑paced, never boring: balance accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive team environment: teammates and leaders invested in your professional journey.

Pay

The base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Schedule

PRN, as needed, with a minimum of 48 hours per month, 24 hours on call, and additional shifts available.