Customer Service Associate

Position Summary

The Customer Service Associate is responsible for providing general customer support in a high-volume call center environment. This role requires handling inbound calls, responding to customer inquiries, and completing administrative tasks while maintaining service quality standards.

Key Responsibilities

• Handle inbound customer calls and email inquiries
• Provide accurate information and resolve customer concerns
• Enter and update information in internal systems
• Process basic transactions, including payments and service requests
• Routinely route inquiries to appropriate departments when needed
• Maintain documentation of customer interactions
• Meet established productivity and quality metrics
• Perform additional administrative duties as assigned

Qualifications

• STRONG TENURE
• A high school diploma required; some college preferred
• Strong verbal and written communication skills
• Basic computer skills (Microsoft Office and data entry)
• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and organizational skills
• Willingness to learn and follow established procedures

Preferred Qualifications

• Previous customer service or call center experience

Additional Information

This is a full-time position based in Dallas with some hybrid flexibility. The organization offers a stable work environment with opportunities for long-term growth and development.