Customer Service/ Patient Accounts

About the role

Medical Data Systems in Melbourne, Florida is seeking outgoing individuals who love helping people to join our Customer Service – Patient Accounts team. Through our training program, you will become a successful, professional representative capable of intelligently discussing patient accounts with guarantors. This is an on‑site position (not remote) where you will take calls from recent patients, assist with hospital balances, answer account questions, process payments, and negotiate payment plans as needed. MDS is a proven, trusted, and innovative leader in revenue cycle management with over three decades of experience partnering with hospitals and health systems nationwide.

Responsibilities

• Take calls from patients and help them resolve their hospital balances.
• Answer account questions.
• Take payments.
• Negotiate payment plans when necessary.
• Perform work similar to that in a hospital Business Office.

Requirements

• High school diploma or equivalent.
• Regular and reliable attendance – attendance & punctuality is an essential job function.
• Self‑motivated / Goal‑oriented / Detail‑oriented – seeking DOERS, not triers.
• Assertive – comfortable being the decision maker.
• Inquisitive – confident with asking questions to become a problem solver.
• Ability to overcome objections and remain focused on daily goals.
• Excellent negotiating and persuading skills.
• Adhere to all required FDCPA and HIPAA regulations and system procedures.
• Solid working PC and Internet experience.

Benefits

• Annual reviews.
• Paid Time Off / Vacation.
• 401K match 50% up to 6%.
• Insurance – Health, Dental, Life, Vision, and short‑term disability.
• Tuition Reimbursement.
• Professional Development Assistance – we help you grow.

Pay

Hourly pay: $15.00 per hour, plus unlimited bonus potential; bonuses are based on your ability and determination.