Customer Service Patient Accounts

Job Responsibilities

• Resolve complex questions and provide advice and assistance to patients concerning billings and the proper crediting of accounts.
• Document all activity on patient accounts on computer via collection note function.
• Research and contact self-pay accounts regarding possible assistance programs.
• Cookordinate and prepare a variety of collection and Medicare Bad Debt reports and log as directed.
• Correct all information supplied, if necessary, and obtain necessary documentation to submit with final bill and/or when requested.
• Extend and enforce Riverview Hospital or Riverview Medical Group credit terms to patients based on such criteria as past payment history, outstanding balances or the financial integrity of the patient.
• File claims through the court system and handle other court documents per policy/procedure.
• Process all incoming mail and/or patient requests as necessary.
• Take inbound calls from patients when deemed necessary due to demand or fluctuation of call volumes.
• Review and work daily, weekly, and monthly AR reports to maintain receivables at the lowest possible level.

Education Requirements

• Minimum: High-School Diploma or equivalent
• PREFERRED: Medical certification program in healthcare

Experience Requirements

• Minimum: One (1) year within hospital and/or medical billing office with experience in customer service both on the phone and in person.
• PREFERRED: Three (3) years in hospital and/or medical office billing department with experience in medical billing, collections, insurance claims processing, coding, or registration.

Licenses/Certifications

• Minimum: None