Customer Service Outfitter

About the role

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer merchandise returns; completes refund/exchange paperwork.
• Sorts returns by category and returns them to the proper area.
• Sells appropriate hunting and fishing licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable and aware of advertised sales.
• Keeps work area clean, neat, and well-stocked with supplies.
• Follows all company policies and procedures.
• Provides a legendary experience for every customer by:
  • Identifying and evaluating customers' needs.
  • Making product recommendations based on this analysis.
  • Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum: High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds; occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgement

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.