Customer Service or Retail Sales Floor Support - Factoria Mall Rack

About the role

Join the Nordstrom Rack team in a fast-paced, high-energy environment where you’ll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is key, as you may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

Sales and Customer Service

• Work with the team to keep the sales floor "runway ready" by re-merchandising and straightening throughout the day
• Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and handling bulky or heavy items
• Support fitting room operations by greeting customers, assisting with clothing, and returning items to the sales floor
• Maintain a clean and organized sales floor and stockroom by sorting and returning clothing
• Ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in store technologies and adhere to operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

Stock Support and Fulfillment

• Receive, unload, and unpack freight, delivering merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders while adhering to packing and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments
• Maintain clean and organized selling floors and stockrooms
• Provide general store support, including setting up events, organizing backrooms, markdowns, and relocating fixtures

Requirements

• Clear, effective communication and strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6-8 hours per shift, including bending, twisting, squatting, flexing, and reaching
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handling bulky or awkwardly shaped items, including reaching above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

Hourly pay range: $22.55 - $23.45, dependent on location, job-related knowledge, skills, and experience. This position may also be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance
• Retirement savings plan (401k)
• Paid time off (PTO) accruals and holidays
• Life insurance and disability coverage
• Merchandise discount and Employee Assistance Program (EAP) resources

Eligibility requirements may apply based on location, job level, classification, and length of employment.