Customer Service Operations Analyst - Centralia, MO

Centralia, MO, US, 65240

About the role

Join our team in Centralia as a Customer Service Operations Analyst. In this role you will elevate the customer experience at Hubbell and be the subject matter expert for SAP, EDI (Electronic Data Interchange), and Power BI. This role will act as a solutions expert and deliver insights to improve Hubbell’s customer experience.

Responsibilities

• Use Power BI, SAP Onbase and other applications to create and organize data ensuring data quality and accuracy.
• Support a variety of analytical solutions by conducting complex data analysis and detailed reporting.
• Assist with the research, development, and implementation of new business solutions.
• Analyze EDI – Electronic Data Interchange and any client reported support issues, determine root cause, and apply corrective action.

Requirements

• BA/BS in IT related fields preferred or 3-5 years’ work experience.
• Minimum of two (2) years in a similar Data Analyst/Business Analyst function.
• Advanced Excel and SAP experience.
• Experience developing dashboards with Power BI, Power Automate and other Office 365 software.
• Knowledge of SQL, DAX, and Power Query M.
• Familiarity with EDI - Electronic Data Interchange; including experience with VANs, ANSI X12, and SAP iDocs and other industry related fulfillment software.
• Experience with project management and processing documentation.
• Ability to travel for business related activities as needed.

About the company

Hubbell Incorporated creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure.

Founded in 1888, our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). HUS enables the grid to conduct, communicate and control energy across utility applications, while HES manages power across a wide range of industries and applications including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation.