Customer Service - Manhasset Center Rack

About the role

As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

Responsibilities

Roles are available in Sales, Customer Service, Stock, and Fulfillment departments. Responsibilities vary by department, but may include:

• Ensuring the sales floor stays "runway ready" and is sized and filled in through re-merchandising and straightening throughout the day
• Assisting customers with transactions across different platforms
• Creating a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor
• Keeping the stockrooms organized and ensuring merchandise is properly checked in and accurately ticketed
• Receiving, unloading, and unpacking freight, and delivering merchandise to selling departments
• Fulfilling customer orders in a timely manner following quality standards
• Utilizing inventory management systems to scan, process, and research merchandise shipments

Requirements

To be successful in this role, you'll need:

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs

Physical requirements include continuous movement for 6-8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and regular lifting of up to 10 pounds and occasional lifting of up to 25 pounds. Stock and Fulfillment roles may require frequent lifting and carrying of up to 25 pounds and occasional lifting of up to 50 pounds.

Pay

The pay range for this role is $18.80 - $19.60 hourly, depending on location, job-related knowledge, skills, and experience.

Benefits

Nordstrom offers a variety of benefits to support employees and their families, including medical, vision, dental, retirement, and paid time away, as well as life insurance, disability, merchandise discounts, and EAP resources. This position may be eligible for performance-based incentives/bonuses.