Customer Service - Livingston Center Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates in a fast-paced, high-energy environment to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while maintaining a clean and clutter-free store. Flexibility is key, as you may occasionally work in different areas of the store to support cleanliness, stockrooms, and customer assistance. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

A day in the life for Sales and Customer Service

• Work with the team to keep the salesfloor "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with cashiering across various transaction platforms (in-store, online, and mobile), including operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items (including boxes), and ensuring a seamless and friendly experience
• Create a smooth fitting room experience by greeting and assisting customers, sorting clothing, and returning items to the salesfloor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all store technologies
• Adhere to operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

A day in the life for Stock Support and Fulfillment

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, such as setting up special events, organizing backroom markdowns, and relocating store fixtures

You own this if you have…

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lifting items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds

Pay

The pay range is dependent on location, as well as job-related knowledge, skills, and experience. Pay offers vary by location.

Benefits

• Medical, Vision, and Dental insurance
• Retirement benefits
• Paid Time Away
• Life Insurance and Disability coverage
• Employee Assistance Program (EAP) Resources
• Merchandise Discount
• Performance-based incentives/bonuses (eligibility may apply)
• 401k options
• Paid Time Off (PTO) accruals and Holidays