Customer Service Manager (UT or TN)

About the role

Unlock your potential with Prinova. We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us. Customer Service Manager Department: Customer Service Location: Spring Hill, TN or Salt Lake City, UT The Customer Service Manager is responsible for leading customer service operations and ensuring exceptional service throughout the customer lifecycle. This role oversees a high-performing team responsible for order management, customer communications, invoicing support, and issue resolution while driving operational excellence and continuous improvement within the customer service function. Working closely with Sales, Operations, Supply Chain, Finance, Quality, and Project Management, the Customer Service Manager supports customer demand planning activities, ensures accurate order execution, proactively manages customer needs, and delivers best-in-class service. The role is focused on developing people, improving processes, and creating a customer-centric culture that supports business growth and operational success.

Responsibilities

• Lead all customer service operations and personnel while fostering a customer-centric culture focused on responsiveness, accountability, and service excellence.
• Develop department objectives, KPIs, and organizational capabilities aligned with company goals.
• Recruit, coach, mentor, and develop customer service team members.
• Own the customer order management process, including order entry, order maintenance, customer confirmations, date management, backlog management, OOR management, pricing maintenance, invoicing support, returns, credits, and issue resolution.
• Ensure customer orders are processed