Customer Service Manager -Tracy, CA Branch

About the role

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. This position requires prior banking experience and a strong understanding of branch operations and customer service.

Responsibilities

• Lead, coach, and develop a high-performing team focused on delivering exceptional customer service and achieving branch goals.
• Oversee daily branch operations, ensuring compliance with regulatory requirements, bank policies, security procedures, and operational standards.
• Foster a strong sales and service culture by coaching employees, identifying growth opportunities, and supporting customer relationship development.
• Serve as a key banking resource for customers and staff, assisting with complex banking needs, lending activities, and branch leadership, including acting as Branch Manager when needed.

Qualifications

• Minimum 1 year of banking experience in branch operations, sales, or customer service.
• Candidates without prior banking experience will not be considered.
• Demonstrated leadership experience, including supervising, coaching, or leading a team in a customer-facing environment.
• Strong knowledge of banking products, services, regulations, and branch operations, with the ability to apply that knowledge in day-to-day decision-making.
• Prominent customer service, sales, and relationship-building skills, including experience identifying customer needs and recommending appropriate banking solutions.

Benefits

Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills, experience, and internal equity.