Customer Service Manager - Store Admin - 0109

About the role

The Customer Service Manager (CSM) is responsible for the day-to-day operation and overall performance of their store. This includes ensuring exceptional customer service, leading the training and development of all store associates, and fostering a culture of accountability and teamwork.

Responsibilities

• Drive operational excellence by overseeing labor scheduling, Core Audit, Cash handling, and compliance with asset protection standards.
• Manage daily operations of the Front End, Pickup & Customer Service areas and all associate hiring and development.
• Plan, implement, and follow-up on weekly sales programs.
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals.
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations.
• Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals.
• Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas.
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates for further development.
• Conduct store tours to evaluate store conditions vs standards and respond accordingly.
• Serve as a key leader in driving sales, controlling costs, and developing future talent within the organization and hiring/onboarding.

Requirements

• A bachelor's degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others.
• Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company.
• Proficiency in scheduling, ordering, inventory, payroll, Profit & Loss (P&L) analysis, project management, and personnel management.
• Knowledge of employment law, interview techniques, and general retail hiring practices.
• Excellent communication, interpersonal, leadership, and organizational skills; the ability to acquire and keep the confidence of associates, customers, and management alike.
• Experience managing an effective community relations program.

Qualifications

• Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware).

Skills

• Effective coaching and performance management.
• Consistent communication.
• Leadership and organizational skills.
• Ability to manage payroll and budgets.
• Compliance with company policies and regulations.
• Ability to manage associate time and attendance.
• Training and development of associates.
• Exposure to different skill areas.
• Identifying team leaders and promising internal candidates.
• Conducting store tours.
• Supervising store operations.

Benefits

Not specified.

Pay

$64,800.00 - $81,000.00

Schedule

Not specified.