Customer Service Manager- Norton, KS

About the role

Jump start your career at Equity Bank! We are hiring energetic, team-oriented, and community-focused individuals to lead our retail banking team in Norton, KS. As a Customer Service Manager, you’ll partner with the Branch Manager to build and expand client relationships, deliver tailored banking products and services, and uphold an atmosphere of superior customer experience. You’ll also have opportunities to invest in your community through volunteer initiatives aligned with our company’s core values.

Responsibilities

• Lead and Manage the Performance of Retail Bank Non-Exempt Employees
  • Partner with Branch Manager to conduct sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
  • Provide onsite leadership and motivation, directing the daily work of 2-4 retail bank employees.
  • Make recommendations and decisions regarding employee hiring, compensation, work schedules, promotions, and discipline.
  • Implement operating procedures and protocols.
  • Train and develop bank team members for their current and future roles.
• Assist with Growth of Retail Bank Net Income
  • Recommend and provide accounts, loans, and services that address clients’ financial needs.
  • Assist the Bank Manager in achieving budgeted targets for deposits, loans, and non-interest income.
  • Control bank expenses as appropriate.
  • Demonstrate operational soundness to minimize risk exposure and maintain quality production.
  • Proactively make referrals to bank partners to generate additional revenue.
• Ensure Consistent Delivery of a Superior Customer Experience
  • Demonstrate excellent customer service skills and ensure the same from the retail bank team.
  • Assist the Bank Manager in creating a welcoming, engaging, and professional environment for clients and team members.
  • Proactively resolve client issues and ensure follow-through by the retail bank team.
  • Perform teller duties as needed and approve transactions within your assigned authority limit.
• Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations, including Equity Bank’s Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, and Suspicious Activity Reporting requirements.
  • Follow deposit account opening procedures and internal suspicious activity referral processes.
  • Actively work with clients to understand their normal account activity.
  • Complete periodic compliance training.
  • Assist the Bank Manager in ensuring adherence to compliance points by the bank team.
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based systems.
• Ability to maintain a high degree of confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team to determine solutions.
• Ability to travel to Wichita, KS during the first week of employment for required week-long training.

About Us

Equity Bank is a full-service, $6 billion community bank based in Wichita, Kansas, with 77 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. We offer exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank provides a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management services, and zero ATM fees at any location.

Benefits

• Health, Dental, and Vision Insurance.
• Group Life and Long-Term Disability Insurance.
• Flexible Spending and Health Savings Accounts.
• Group Cancer Insurance.
• 401(K) Retirement Plan with Company Match.
• Generous Vacation and Sick Time.
• Employee Stock Purchase Plan (ESPP).
• Pet Insurance.
• Retail Banking Benefits.

Physical Requirements

• Standing, walking, bending, and squatting on a regular basis.
• Ability to stoop, kneel, crouch, or reach with hands and arms.
• Ability to carry, lift, move, or push up to 25 pounds on an occasional basis.
• Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most job duties require working with computers and electronic media on a regular basis.