Customer Service Manager

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home—while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

About the role

The Customer Service Manager (CSM) plays a key role in providing individualized care that suits the needs of each client in the comfort of their homes. This self-motivated professional will oversee quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to Caregivers who provide direct care to clients
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Requirements

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication skills
• Excellent customer service skills
• Prior scheduling and management or supervisory experience

Skills

• Thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• Friendly, compassionate, and able to build positive relationships and partnerships
• Experienced communicator and problem solver
• Well-organized

Benefits

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Pay

USD $20.00 / Hour