Customer Service Manager/Keyholder

Responsibilities

• Develop and deliver a standout customer experience through face-to-face interactions and customer relationships.
• Manage and maintain the property, including lock checks and showing units to customers.
• Rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls regarding late payments.
• Process invoices, manage reports, and handle legal processes related to auctions.
• Oversee the store's expense budget and manage store supplies and retail inventory.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.

Qualifications

• The ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.