Customer Service Manager II - OCS- Belvidere, IL

About the role

The Customer Service Manager II position at Canteen is responsible for driving client satisfaction, supporting field operations, and improving sales performance across multiple locations. Key responsibilities include conducting regular site visits, assisting with grand openings, ensuring compliance with standards, developing action plans, and managing customer retention.

Responsibilities

• Conduct regular site visits to support client retention and ensure high levels of satisfaction
• Assist branches with grand openings and new account launches
• Ensure compliance with local and national account standards, including corporate reporting requirements
• Develop and implement action plans to improve same-store sales and control operational costs (e.g., food waste, out-of-stocks)
• Partner with local leadership to build and track account-level sales and profitability plans (Owner’s Business Plan)
• Drive initiatives to improve customer retention and enhance the point-of-sale experience
• Identify retail pricing opportunities, promote merchandising best practices, and introduce new products to increase revenue
• Evaluate performance through audit reports and Quarterly District Evaluations
• Perform Route Driver responsibilities as needed, including delivering products, servicing equipment, and stocking vending and related machines

Qualifications

• Preferred qualifications include a bachelor’s degree, minimum of 3 years of driving experience, and 1–2 years of customer service or related experience
• Must have a valid Non-CDL Class C driver’s license and a clean driving record
• Ability to operate or learn material handling equipment (e.g., box trucks, handcarts)
• Strong communication and interpersonal skills
• Ability to travel regularly to client sites and lift up to 50 lbs. consistently

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Our people are at the heart of everything we do, and we are committed to transforming our industry together.