Customer Service Manager- Homecare

Overview

Join the Tucson, AZ team as a Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for valued clients. The role requires a self‑motivated professional with prior scheduling and management or supervisory experience; bilingual English‑Spanish fluency is preferred. The ideal candidate thrives in a fast‑paced environment, builds positive relationships, and is passionate about improving the lives of those served.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers who deliver direct care to clients.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record‑keeping.
• Conduct periodic home visits and safety checks.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services, or a related field (preferred per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgment.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication skills.
• Excellent customer service skills.

About Our Line Of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, visit www.allwayscaring.com.

Benefits

• Great company culture
• Competitive pay with daily pay options
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, supplemental plans, Employee Assistance Program (EAP), and 401(k) participation
• Career growth and development opportunities

Pay

Salary Range: USD $19.00 – $20.00 per hour