Customer Service Manager

What You'll Do

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Affiliate with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Requirements

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills
• Preferred Qualifications: Experience leading a team, Passion and expertise in relevant products

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

Comprehensive benefits including paid time off, higher premium pay rates for working overtime, on Sundays, or on a recognized holiday, health care benefits, a 401(k) match, a generous scholarship program, and a LiveWell Employee & Family program to support your emotional, work-life and financial wellness.

Pay

TBD

Schedule

TBD