Customer Service Manager

About the role

This will be leading a team of 4 Customer Service Reps and will be a hands-on leadership position that will still handle customer issues and account management.

Responsibilities

• Lead and develop a multi-site customer service team while fostering a collaborative, high-performance culture.
• Oversee customer accounts, order management activities, and day-to-day customer communications to ensure exceptional service delivery.
• Serve as the primary escalation point for customer concerns, driving timely resolution and customer satisfaction.
• Partner cross-functionally with Sales, Operations, and Finance to support customer retention, account growth, and operational effectiveness.
• Establish and monitor service KPIs, identify improvement opportunities, and implement process enhancements to increase efficiency.

Requirements

• 3+ Years of customer service, account management, and/or inside sales leadership experience required
• CRM experience required (Salesforce preferred)
• Able to work an in-office schedule, Monday – Friday 7:30-4:30

Qualifications

• Customer service leadership experience in manufacturing or similar operational environments
• Strong ERP/CRM proficiency
• Hands-on, relationship-focused leadership style

Skills

• Leadership skills
• Customer service expertise
• Account management
• ERP/CRM proficiency

Benefits

• Not specified

Pay

$70k-$75k salary depending on experience

Schedule

Full-time, Monday – Friday 7:30-4:30