Customer Service Manager
The Expo Group · Las Vegas, NV · 2 wk ago
HybridCustomer ServiceFull-time
About the role
Support Exceptional Exhibitor Experiences as a Customer Service Manager
Based in Orlando, Florida or Las Vegas, NV, this hybrid role is essential to helping our clients navigate orders, resolve issues, and drive service excellence.
Responsibilities
- Provide customer support across phone, email, chat, text, and in person.
- Aid with orders, refunds, cancellations, and account updates.
- Independently manage Tier 3–5 events and support vendor deadline management.
- Communicate effectively with show organizers, Project Managers, and vendors.
- Create pricing line items in internal systems and input customer data accurately.
- Contribute to team training, mentor colleagues, and support service escalations.
Requirements
- Educational Foundation: High school diploma required; associate or bachelor’s degree in Business, Hospitality, or a related field preferred.
- Experience: 1–2 years of customer service or event-related experience.
- Credentials: Tradeshow industry experience preferred.
- Key Skills: Strong communication skills, a positive attitude, attention to detail, time management, and comfort using Microsoft Office and learning new systems.
Qualifications
High school diploma required; associate or bachelor’s degree in Business, Hospitality, or a related field preferred.
1–2 years of customer service or event-related experience.
Tradeshow industry experience preferred.
Skills
- Strong communication skills
- A positive attitude
- Attention to detail
- Time management
- Comfort using Microsoft Office and learning new systems
Benefits
- Competitive Benefits: Enjoy Medical, Dental, Vision, 401(k), and more.
- Supportive Work Environment: Hybrid position with an emphasis on work-life balance.
- Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
Pay
Details TBD
Schedule
Hybrid position
Contact
Apply today at www.theexpogroup.com/careers and become part of something remarkable.