Customer Service Manager
SERVPRO of Southwest Portland · Portland, OR · 1 wk ago
On-siteCustomer ServiceFull-time
Benefits
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Paid time off
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
Skills
- Excellent customer care and focus
- Able to think fast, find answers, and respond quickly to customer issues
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Focused on customer service
Qualifications
- High school degree or equivalent
- Bachelor's degree in business administration, business, or related field preferred
- Previous experience in customer support, client services, sales, or a related field
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Able to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution