Customer Service Manager
About the role
We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented.
Responsibilities
- Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status.
- Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment.
- Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support.
- Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner.
- Interpret customer specifications and explain product information in a way that helps customers make informed decisions.
- Cook up with internal teams to monitor open requests and maintain consistent follow-through on customer commitments.
- Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems.
Qualifications
• High school diploma or equivalent required
• 1+ years of customer service experience preferred
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Valid driver’s license and reliable transportation (for some roles)
Benefits
• Onsite employment in a supportive team environment
• Competitive hourly pay starting at $18.00/hr
• Potential for permanent employment upon contract completion
Pay
$18.00 - $24.20/hr
Schedule
Variable schedule based on project requirements