Customer Service Manager

Key Responsibilities

• Lead, mentor, and develop a team of Customer Service professionals.
• Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.
• Handle and resolve escalated customer concerns in a professional, timely, and effective manner.
• Establish performance expectations, conduct coaching sessions, and complete employee evaluations.
• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.
• Monitor service metrics, prepare reports, and implement continuous improvement initiatives.
• Foster a positive, customer-focused culture while maintaining high employee engagement.

Qualifications

• 5+ years of management experience leading a Customer Service or Accounts Receivable team.
• Proven experience resolving escalated customer service situations with professionalism and sound judgment.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, communication, and conflict-resolution abilities.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.
• Bachelor's degree is preferred but not required with equivalent leadership experience.

Pay

Competitive salary: $85,000 - $100,000 DOE

Benefits

• Comprehensive medical, dental, and vision insurance
• Generous Paid Time Off (PTO) package
• Paid holidays
• 401(k) with company match

Contact

Please apply to Daniele.Zavarella@roberthalf.com